All commission orders are confirmed with receipt of deposit. Deposits vary depending on size of commissioned piece. IFF also reserves the right to only make an estimated cost of commissioned pieces. The remainder of the final payment shall be made before the finished commissioned piece is leaving the premises of IFF.
I don’t accept returned commissioned pieces. I will however work very closely with you so we are both happy with the finished piece.
If you are buying a IFF product you have a cooling of time of 7 days upon receiving your order. During this time it’s your responsibility to keep the product in prestige condition.
Once I receive your cancelled order I will refund you within 30 days. I do not refund postage nor pay for postage back to IFF. Should I be charged for postage, IFF reserves the right to repay you the balance minus postage costs.
Please note that any duty and customs taxes that may be levied in the country of destination are solely the responsibility of the customer. All items are delivered by Registered Irish Post Recorded Delivery, which we have found to be the most reliable and fully trackable.
Wool is a natural product. It should not be washed. Some colours may fade a little bit over time, especially if the piece is left near a window (sun and moon rays). Wool is a natural product and IFF cannot be made responsible for colour fading.
Also because felt is pure wool you may want to treat the felt every now and again for moths. Moths destroy felt. Such products are easily found in any supermarket. Read instructions carefully.
To refresh the wool, place your piece outside on a misty foggy day for a short while. The damp air will juvenile the felt.
Be aware of your dog or cat, they love the smell of the wool and may damage your it.
Irish Felt Fairy products are NOT suitable for small children, small parts could become lose.